PRIVACY POLICY
Effective Date: September 7th 2024
INTRODUCTION
Welcome to RobaHealth distributed by malexi brands LLC (“RobaHealth” or “we” or “our” or “us”). RobaHealth is a German foot care company founded in 2018 by Johannes Degelmann, Frederic Schulmeister and Marlon Schulmeister under the brand name, Fußkundig GmbH. RobaHealth is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.robahealth.com (the “Site”) and purchase our products.
INFORMATION WE COLLECT
RobaHealth may collect information about you in a variety of ways, including:
PERSONAL DATA: Personally identifiable information, such as your name, shipping address, email address, and telephone number, that you voluntarily give to us when you register on the Site, place an order, or when you choose to participate in various activities related to the Site, such as online chat and customer service requests.
PAYMENT INFORMATION: We collect payment information necessary to process your order, such as your payment card number, expiration date, billing address, and security code.
DEVICE INFORMATION: Information about your computer, phone, tablet, or other device you use to access the Site, including the IP address, device type, operating system, and browser type.
USAGE DATA: Information about your use of the Site, such as your browsing history, the pages you view, the links you click, and the date and time of your visit.
RobaHealth uses SSL or TLS encryption for security reasons and to protect the transmission of personal data and other confidential content. You can recognize an encrypted connection by the character string https:// and the lock symbol in your browser line.
USE OF COOKIES
In order to make your visit to our website more attractive and to enable the use of certain functions, we use cookies, i.e. small text files that are stored on your end device. In some cases, these cookies are automatically deleted again after the browser is closed (so-called “session cookies”), in other cases, these cookies remain on your end device for longer and allow page settings to be saved (so-called “persistent cookies”). In the latter case, you can find the duration of the storage in the overview of the cookie settings of your web browser.
You can set your browser in such a way that you are informed about the setting of cookies, and you can decide individually about their acceptance or exclude the acceptance of cookies for certain cases or in general.
Please note that the functionality of our website may be limited if cookies are not accepted.
HOW WE USE YOUR INFORMATION
RobaHealth uses the information we collect from you to:
Process and manage your orders
Deliver the products you purchase
Communicate with you about your order and provide customer support
Personalize your shopping experience
Improve our website and product offerings
Send you promotional materials, newsletters, and other communications
Prevent fraudulent transactions, monitor against theft, and protect against illegal activity
SHARING YOUR INFORMATION
RobaHealth may share your information in the following situations:
WITH SERVICE PROVIDERS: We may share your information with third-party service providers who perform services on our behalf, such as payment processing, shipping, data analysis, and email delivery.
For the hosting of our website and the display of the page content, we use the WooCommerce platform, which is a service provided by Automattic Inc., 60 29Th Street #343, San Francisco, CA 94110, USA.
Data is also transferred to: https://www.hostinger.com/
All data collected on our website is processed on the provider’s servers. We have concluded an order processing agreement with the provider, ensuring the protection of our site visitors’ data and prohibiting unauthorized disclosure to third parties.
RobaHealth also uses Google Analytics to help us understand how our customers use the Site – you can read more about how Google uses your information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
WITH YOUR CONSENT: We may share your information for any other purpose disclosed to you at the time we collect the information or pursuant to your consent.
SECURITY OF YOUR INFORMATION
RobaHealth uses administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse.
YOUR CHOICES
You may review, change, or terminate your account at any time. Based on the applicable laws of your country, you may have the right to request access to the personal information we collect from you, change that information, or delete it.
MINORS
The Site is not intended for individuals under the age of 18.
CONTACT US
If you have questions or comments about this Privacy Policy, please contact us at:
RobaHealth distributed by malexi brands LLC
CHANGES TO THIS PRIVACY POLICY
RobaHealth may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.